Términos del servicio

Refund Policy for this Ecommerce business to electronic products:

Refund Policy for Electronic Products

At Netyzon, we want you to be completely satisfied with your purchase. If you are not, we offer a refund or exchange policy for our electronic products.

Eligibility for Refunds:

  • Refunds are available for electronic products that are defective or damaged upon arrival, the buyer MUST to inform to us, immediately with photos or videos of product falling.
  • Refunds are not available for electronic products that have been tried to septup by users with the unknowledge or thecnician skills for do a rigth setup or installation.

Timeframe for Refunds:

  • Customers must contact our customer service team within 14 days of receiving their order to initiate a refund or exchange.

Proof of Purchase:

  • Customers must provide proof of purchase, such as an order number or a receipt, in order to receive a refund or exchange.

Refund Process:

  • Customers must contact our customer service team to initiate a refund or exchange. Our team will provide instructions on how to return the defective or damaged product.
  • The product must be returned in its original packaging and with all accompanying accessories and documentation.
  • Once we receive the returned product, we will inspect it to determine if it is eligible for a refund or exchange.
  • If the product is eligible for a refund, we will issue the refund within 7-10 business days.

Refund Amount:

  • Customers will receive a full refund for the purchase price of the defective or damaged product.
  • Shipping costs are not refundable.

Refund Method:

  • Refunds will be issued to the original method of payment, such as a credit card or PayPal account.

Exchanges:

  • If a customer would like to exchange a defective or damaged product for a different product, we will issue a refund for the defective or damaged product and the customer can place a new order for the desired product.

Please note that our Refund Policy is subject to change at any time. We encourage customers to review our policy regularly to stay up to date on any changes.

If you have any questions about our Refund Policy, please contact our customer service team.